The PFX Voice

Insights into improving engagement, net patient collections, cost to collect and loyalty.

Avadyne Health Joins Meduit

By: Avadyne Health

Avadyne Health Joins Healthcare Revenue Cycle Leader Meduit to Expand National Footprint and Accelerate Growth

Charlotte, NC – Meduit, one of the top five healthcare revenue cycle solutions companies in the country, announced today that Avadyne Health, headquartered in Moline, IL, has joined forces with Meduit. Together, the two companies will leverage their combined broad and complementary revenue cycle management (RCM) capabilities to fuel strategic growth in the healthcare sector. 

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Avadyne Health Receives AAHAM Patient Financial Advocate Seal For Patient Excellence in Financial Communication

By: Christine Hanson-Ehlinger

Patient Financial Advocate Seal

Moline, IL – Avadyne Health, the patient liability resolution expert, is pleased to announce it has taken the Patient Financial Advocate Pledge and been awarded the Seal indicating patient excellence in financial communication by the American Association of Healthcare Administrative Management (AAHAM) and the National Patient Financial Advocate Task Force. 

Avadyne Health Welcomes Senior Vice President of Sales and Marketing to Accelerate Its Growth Plans

By: Christine Hanson-Ehlinger

San Diego, CA – Avadyne Health, (Avadyne), a patient liability resolution expert, is pleased to announce that John Nulty has joined Avadyne as the Senior Vice President of Sales and Marketing. In this role, John's responsibilities will JohnNultyencompass sales and marketing team leadership, accelerating revenue growth and contributing to the company's business strategies. John will be a member of Avadyne's executive and leadership teams.

John brings over 30 years of healthcare sales and leadership experience to Avadyne. Prior to joining Avadyne, John gained expertise growing revenue cycle business as Executive Vice President of Business Solutions at Healthcare Resource Group, Inc. He holds a Masters in Health Administration (MHA) and earned an undergraduate degree in Health Care Administration and Management, both from Duke University in Durham, NC, where he played varsity football and lacrosse. 

Speech Analytics Reveals Insights on Patients' Reaction to COVID-19

By: Pete Hamlin

Many hospitals are experiencing changes in patient financial services call volumes and operational complexity since the COVID-19 pandemic began. These calls often require a coordinated and consistent response, since the types of questions and comments can become emotionally charged and customers need faster and informative help more than ever. To serve customers effectively in this dynamic environment, hospitals are best served by data-driven responses to customer concerns surfacing from real-time speech analytics. 

"Are We There Yet?": Practical Strategies for Revamping the Patient Financial Experience

By: Jayson Yardley

A few years ago after my father died, I pored over the  bills we received from the hospital. Even with a background in healthcare revenue cycle, I couldn't make sense of some of them. I remember thinking, "If I can't understand these bills with all my years of experience in healthcare, how could the average person make sense of statements like these?"

Since then, I've been passionate about driving change in healthcare - in particular, around the patient financial experience. Recently, I shared insight on ways providers can design a better patient financial experience in a podcast with Gary David, PhD, Professor of Sociology, Professor of Information Design and Corporate Communication and the Founder of ethno-analytics, LLC, which focuses on integrated design and experience alignment.