POOR FINANCIAL EXPERIENCES
1 OUT OF 4 patients has had a less than satisfactory hospital financial experience in the past year.
FINANCIAL EXPERIENCE IMPACTED CLINICAL EXPERIENCE
1 OUT OF 5 Millennial, Generation X and Baby Boomers said their hospital's financial experience negatively impacted their clinical experience.
YOUNGER PATIENTS EQUATE FINANCIAL SATISFACTION WITH PATIENT LOYALTY
1 OUT OF 4 Millennials and Generation X would not recommend their hospital to a friend or family member while 1 OUT OF 11 Baby Boomers would not.
MILLENNIALS WON’T RETURN TO HOSPITAL BASED ON FINANCIAL SATISFACTION
1 OUT OF 5 Millennial patients said they would be less likely to return should they need another service based on their current financial experience.
CURRENT ESTIMATES NOT SATISFYING
1 OUT OF 3 patients describe their estimate experience, either receiving one or not receiving one, and the explanation of out-of-pocket costs prior to their hospital service, as less than satisfying.