As highly-trained and registered bad debt recovery experts we collect nationally, are U.S.-based, ACA (PCS) certified and compliant to all collection standards. We're 100 percent healthcare-focused and experienced. Our world-class technology drives efficiency and optimal results. Using sophisticated screening and predictive modeling we focus on those accounts most likely to pay and give those that aren't paying options to resolve their accounts.
And most important, as we represent your hospital in patient engagement we are committed to providing compassionate experiences that reduce anxiety and fear through financial education, transparency and payment options.
Our compliance and IT teams are dedicated to threat prevention, maintaining continuity of business
operations, system uptime and disaster recovery planning.
I just wanted to say you guys are doing a wonderful job over there and have been quite a blessing to my family and me with your services and helping me with financial assistance during my stay. Sarah who just helped me was wonderful, sweet, accommodating and helped me to understand some of the questions I had. Thank you again!
I particularly appreciated the call back feature on waiting to return and speak to someone, that was great.
The customer service representative I spoke with today was very helpful in giving suggestions in how to help my son and how to work with a payment plan.
I felt very well taken care of. I felt financial assistance was offered every step of the way that I’ve dealt with the hospital. I thought this was one of the best experiences.
I had a great experience today. The person that I spoke to about my account situation was very friendly and offered very helpful information. She spoke kind words and helped me get through this situation in a positive manner and I really appreciate all her assistance.
I just had a great customer service experience. This lady who helped me was very patient and helped me work through all the things I need to pay and how I need to pay them. She was very professional and quick. I know what I’m going to get in the end for information. I just wanted to give a shout out to her.