Hospital Bad Debt Collection Services

Avadyne Health specializes in hospital bad debt recovery. As highly-trained and registered bad debt recovery experts we collect nationally, are U.S.-based, ACA (PCS) certified and compliant to all collection standards. Our debt collection services are 100 percent healthcare-focused and experienced. Our world-class technology drives efficiency and optimal results. Using sophisticated screening and predictive modeling we focus on those accounts most likely to pay and give those that aren't paying options to resolve their accounts.

And most important, as we represent your hospital in patient engagement we are committed to providing compassionate experiences that reduce anxiety and fear through financial education, transparency and payment options.

Patient Portal for 24/7 Access

Our modern, patient-revered payment portal allows patients to quickly make payments, combine bills and set up payment plans based on your financial policies. It’s included with the bad debt program.

Speech Analytics

We transcribe and analyze patient engagements to accurately measure, predict, score and benchmark your patients’ financial satisfaction and provide immediate service recovery, if needed.

ACA PCS-Certified Collectors

All Collectors are formally trained towards certification through the ACA International's Professional Collection Specialist (PCS) program, heavily-weighted toward compliance of all state and federal regulations.

Automated Reconciliation

Our automated reconciliation is a state-of-the-art process to get your  accounts ready to collect. Discrepancies  are identified and addressed 10x faster  than traditional methods.

Client Portal

Our web-based client portal provides full transparency with 24/7 access to all accounts and reports for designated users.

Account Scoring & Segmentation

While we contact all accounts, we use account history and 100+ data elements to segment, score and prioritize accounts for willingness to engage and payment likelihood.

Interactive Dialer & Voice Response

We meet your patients’ need for instant information and rapid service with our interactive dialer complete with self-service voice response technology. Our inbound and outbound call functionality provides optimal patient engagement and rapid response, while reducing dropped or abandoned calls.

Feedback Line

When patients have compliments, suggestions or a complaint we want to hear about it so all can be addressed or shared with the teams to optimize service.

Dedicated Compliance

Our extensive administrative, physical and technical safeguards comply with all regulatory requirements and rules. We complete an independent audit of our internal controls and processes to ensure security, availability, processing integrity and confidentiality.

I just wanted to say you guys are doing a wonderful job over there and have been quite a blessing to my family and me with your services and helping me with financial assistance during my stay. Sarah who just helped me was wonderful, sweet, accommodating and helped me to understand some of the questions I had. Thank you again!

I particularly appreciated the call back feature on waiting to return and speak to someone, that was great.

The customer service representative I spoke with today was very helpful in giving suggestions in how to help my son and how to work with a payment plan.

I felt very well taken care of. I felt financial assistance was offered every step of the way that I’ve dealt with the hospital. I thought this was one of the best experiences.

I had a great experience today. The person that I spoke to about my account situation was very friendly and offered very helpful information. She spoke kind words and helped me get through this situation in a positive manner and I really appreciate all her assistance.

I just had a great customer service experience. This lady who helped me was very patient and helped me work through all the things I need to pay and how I need to pay them. She was very professional and quick. I know what I’m going to get in the end for information. I just wanted to give a shout out to her.

Hospital Bad Debt Recovery