Hospital Bad Debt Recovery

Hospital Bad Debt Collection Services

Avadyne Health specializes in hospital bad debt recovery. As highly-trained and registered bad debt recovery experts we collect nationally, are U.S.-based, ACA (PCS) certified and compliant to all collection standards. Our debt collection services are 100 percent healthcare-focused and experienced. Our world-class technology drives efficiency and optimal results. Using sophisticated screening and predictive modeling we focus on those accounts most likely to pay and give those that aren't paying options to resolve their accounts. 

And most important, as we represent your hospital in patient engagement we are committed to providing compassionate experiences that reduce anxiety and fear through financial education, transparency and payment options. 

Our refined methods and seamless integration with your systems provides for optimal compliance, performance, overall value and cost savings with a bad debt recovery partner.

Our Bad Debt Recovery Program:


Patient Portal for 24/7 Access

Our modern, patient-revered payment portal allows patients to quickly make payments, combine bills and set up payment plans based on your financial policies. It’s included with the bad debt program.

Speech Analytics

We transcribe and analyze patient engagements to accurately measure, predict, score and benchmark your patients’ financial satisfaction and provide immediate service recovery, if needed.

ACA PCS-Certified Collectors

All Collectors are formally trained towards certification through the ACA International's Professional Collection Specialist (PCS) program, heavily-weighted toward compliance of all state and federal regulations. 

Automated Reconciliation

Our automated reconciliation is a state-of-the-art process to get your 
accounts ready to collect. Discrepancies 
are identified and addressed 10x faster 
than traditional methods.

Client Portal

Our web-based client portal provides full transparency with 24/7 access to all accounts and reports for designated users.

Account Scoring & Segmentation

While we contact all accounts, we use account history and 100+ data elements to segment, score and prioritize accounts for willingness to engage and payment likelihood.

Interactive Dialer & Voice Response

We meet your patients’ need for instant information and rapid service with our interactive dialer complete with self-service voice response technology. Our inbound and outbound call functionality provides optimal patient engagement and rapid response, while reducing dropped or abandoned calls.

Feedback Line

When patients have compliments, suggestions or a complaint we want to hear about it so all can be addressed or shared with the teams to optimize service. 

Dedicated Compliance

Our extensive administrative, physical and technical safeguards comply with all regulatory requirements and rules. We complete an independent audit of our internal controls and processes to ensure security, availability, processing integrity and confidentiality. 

Compliance Matters

Our compliance and IT teams are dedicated to threat prevention, maintaining continuity of business
operations, system uptime and disaster recovery planning.


Ready to empower your Patient Financial Experience? You’ve come to the right place.

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