You can’t improve what you don’t measure. But, when it comes to measuring patient financial satisfaction there’s a new standard by which all others will follow. A standard that brings new insights to the patient liability resolution that leading hospitals have come to expect from us. It’s a new day.
The sooner patients are engaged in the revenue cycle the better the outcomes for the patient and provider.
A large Midwestern Health System's point-of-service collections (POS) were historically low. They considered several options to increase POS; keeping the status quo, creating an internal centralized pre-access department or partnering with Avadyne Health. The health system didn’t have standardized pre-access processes and the staff was not trained to have effective financial communications with patients. They desired to improve cash collections at POS through increased price transparency and improve their Patient Financial Experience (PFX).
A large Western Health System was seeing an increased proportion of their AR falling to patient balance. They were facing budget pressure to do more with less in staffing and software. The processes weren’t scalable and were producing insufficient growth. The existing vendor didn't increase their cash collections and was increasing patient dissatisfaction.
Core patient accounting systems of a large Southeast US Health System could not adequately and deeply manage their workflow capabilities and their denial management. They desired a better way to increase cash collections and decrease their insurance denials using a user-friendly and structured software with superior customer support.