Avadyne Health

ENSURING PATIENT FINANCIAL EXPERIENCE PAYS OFF

Approaching patient satisfaction from a financial perspective by improving revenue cycle, cost savings and patient loyalty.

MAKE DIFFICULT CONVERSATIONS EASIER

Our solutions combine our proprietary workflow software and outsource revenue cycle services for hospitals and health systems to optimize financial results and elevate the Patient Financial Experience (PFX).

Guide patients through every stage of their financial care — from initial estimates to payment resolution — with expertise and compassion. When they know you care, they’re more likely to be satisfied with their clinical and financial experience and return to you when they need help.

Avadyne Health
Avadyne Health
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SEE PFX FROM YOUR PATIENTS’ PERSPECTIVE

What do your patients see when they interact with the financial side of care? When you have an aligned patient financial experience with all the touch points working together, here’s what they should see.
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Pre-Service Financial Clearance

Patients provide and validate their account information, receive accurate estimates, discuss the self-pay portion of their bill and learn about finance or government-funded options.
Registration

Registration

Patients' insurance and demographic information is verified. Third-party coverage and liabilities are confirmed. Compliance with a patient's insurance requirements is completed.
insurance resolution

Insurance Resolution

Patients' insurance that is denied or bills that require resolution on their behalf are addressed promptly and completed.
consumer payment

Consumer Payment

Patients receive a consolidated bill, make payment on their bill and account resolution is complete or the bill balance is discussed to learn more about finance or government-funded options.
Bad Debt

Bad Debt

Patients receive a consolidated bill, discuss bill balance, make payments and account recovery is complete.

Close The Gaps In Your Revenue Cycle

Consumers are bearing a larger percentage of responsibility for their healthcare dollars and driving greater expectations in patient satisfaction, never before experienced within the revenue cycle.
Raising the bar on the patient financial experience creates long-term loyalty across the care continuum and increases revenue cycle outcomes.

The sooner patients are engaged in the revenue cycle the better the outcomes for the patient and provider. 

95%
of patients will return when satisfied with PFX
82%
Improvement in provider financial performance based on pre-service engagement
$1 Million
the average lifetime value of a patient to a hospital
Revenue Cycle Critical to Total Patient Experience Initiatives
Avadyne Health

WHERE ARE YOU IN THE PFX JOURNEY?

Your PFX challenges are UNIQUE.

There’s much more to strong revenue cycle management than maximizing contracts and collecting every penny. From resources and processes to infrastructure and patient satisfaction, we're here to help you solve your challenges.
What’s your challenge?

Doing business in the new healthcare environment Means embracing the patient financial experience.

Re-Imagine Patient Access to Accelerate Cash Now
Avadyne Health

WHY WE’RE DIFFERENT

PFX PASSION

Drives us to be the change in the revenue cycle PFX.
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END-TO-END PFX

Patient pre-service through account resolution.
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STRENGTHENING RELATIONSHIPS

S.M.A.R.T. patient service training and coaching.
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SERVICE WITH A SMILE

Maintain an impressive 95% satisfaction rating with patients.
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RETHINK HEALTHCARE

The future of healthcare is seeing things from the patients’ point of view. Your organization’s approach to PFX is either moving you forward or holding you back. 
Discover the Avadyne Difference. 
  • $3B  new account pLAcements annually
  • 275 Providers
  • 5M PATIENTS SERVED ANNUALLY
  • #1 in Early out/Self pay
  • Black Book 2016
Avadyne Health

RESULTS MATTER

Avadyne Health

PRE-SERVICE FINANCIAL CLEARANCE

IMPROVED ACCOUNT RESOLUTION

A large Midwestern Health System's point-of-service collections (POS) were historically low. They considered several options to increase POS; keeping the status quo, creating an internal centralized pre-access department or partnering with Avadyne Health. The health system didn’t have standardized pre-access processes and the staff was not trained to have effective financial communications with patients. They desired to improve cash collections at POS through increased price transparency and improve their Patient Financial Experience (PFX).

Solving Their Challenge
Avadyne Health

Self Pay

INCREASE IN CASH, SEAMLESS PFX

A large Western Health System was seeing an increased proportion of their AR falling to patient balance. They were facing budget pressure to do more with less in staffing and software. The processes weren’t scalable and were producing insufficient growth. The existing vendor didn't increase their cash collections and was increasing patient dissatisfaction.

Solving Their Challenge
Avadyne Health

Technology

INCREASE IN CASH, DECREASE IN DENIALS

Core patient accounting systems of a large Southeast US Health System could not adequately and deeply manage their workflow capabilities and their denial management. They desired a better way to increase cash collections and decrease their insurance denials using a user-friendly and structured software with superior customer support.

Solving Their Challenge

TAKE THE PULSE ON YOUR PFX

  • Do you have a detailed discussion with each patient about their financial obligation? 
  • Do you generate patient financial satisfaction scores and use them throughout the revenue cycle? 
  • Do you start your prepayment plans pre-service?

Assess if your hospital is delivering the optimal Patient Financial Experience. Take our PFX survey to understand how you rate.

FIND OUT YOUR PFX SCORE
Avadyne Health
Avadyne Health

PFX IMPACT ANALYSIS

Take it a step further: Get a more in-depth, on-site PFX IMPACT ANALYSIS to identify your financial clearance performance and recommended areas for improvement.
TELL ME MORE
Avadyne Health

REQUEST A CONSULTATION

Let one of our experts demonstrate how you can improve processes to increase PFX and meet your cost and ROI expectations.
CONSULTATION
Find Out Your PFX Score Today!