Every engagement is an opportunity to optimize patient satisfaction, loyalty and payment. Learn about our Patient Concierge App, ePFXscore, Speech Analytics, ePFXpatientportal and Self-Pay Pricing Model. Find out how these technologies and services help improve the patient financial experience.
I was working with Barbara and she is the most knowledgeable, and not to mention the most patient person who’s helped me. My husband passed away last month. She was very calming. She answered all my questions and explained why.
Alison, was a breath of fresh air in a time that is difficult dealing with medical issues. She was so kind in how she spoke today. I wish more people who handle customer service elsewhere were like her.
She was so thorough and so professional on the phone - so polite, courteous and extremely helpful in answering my questions. I definitely give her 5+ stars today. Thank you.
The young lady who helped me today was extremely helpful. Explained what I needed. Then when she was done she read all my card numbers back to me and gave me a confirmation number. I’m very glad I got her on the phone. I want to thank you very much for the help this young lady gave me.
Tori is phenomenal. I was so upset. She calmed me down. She went over everything. I took care of everything. I couldn’t give her enough praise. She’s fantastic. She has been the greatest one I’ve talked to since I had my heart surgery. Thank you very much.
Brandi was very professional, very nice, very patient and I appreciated her services and just wanted you to know that. I've been in customer service training, and Brandi did this from her heart and was very sincere and I just really appreciated it.