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The Avadyne Difference

With a decision as important as whom to trust with your patient financial experience, our expertise makes it an easy choice.
Forward Thinking Innovation

Forward-Thinking Patient Payment Solutions

With innovation and opportunity moving faster than ever, we know our partners take comfort in aligning with Avadyne Health to meet the challenges of today to deliver results. They also value how we anticipate the hospital revenue cycle of the future and rise to meet those challenges with progressive thinking, innovation and solutions.

Some of our latest innovations include:

Self-Pay Pricing Model
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Speech Analytics and Experience Scoring
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Augmented Reality Billing App
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Patient Portal for 24/7 Access
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What Makes Avadyne Different

Performance

We analyze our performance and provide reporting on a consistent cadence. We collaborate and refine efficiencies to ensure strong financial performance and patient engagement.

Patient Engagement

We empower the patient financial experience to increase satisfaction, loyalty and deliver optimal financial outcomes. We blend empathy, education, empowerment, financial transparency and payment options to provide optimal satisfaction with your patients.

Latest Engagement Technologies

From virtual call-back to chat, text messaging and e-statements, we offer modern conveniences for patients who wish to use the latest technologies to engage.

People & Training

Our call center concierges and collectors are trained and certified to provide a unified and measurable model of patient engagement. We also support our partnerships with Epic certified trainers, an account manager, executive sponsor, insurance and recon specialists and compliance, IT, legal and technology experts.

Process

We use speech analytic technology to measure, monitor and deliver the best patient engagement and pinpoint root causes of escalation that require service recovery. Our workflows establish accounts priorities and build efficiencies into the call campaign process.

Advanced Technologies

Over 100 data elements segment, score and prioritize accounts to increase efficiency and initiate patient account resolution or recovery. Virtual assistants, next-in-queue call-back, patient surveys, patient feedback lines, and patient financial experience scoring are just a few of the many ways we reduce idle time, increase call volumes, reduce dropped calls and ensure patient satisfaction.

Security and Compliance Risk Management

Our IT, Engineering and Security teams are dedicated to threat prevention, maintaining system up-time, business continuity and disaster recovery planning. Our In-house legal and compliance teams safeguard and ensure compliance with all consumer finance rules and regulations and we adhere to strict HIPAA, PCI & SOC2 compliance.

Industry Involvement and Thought Leadership

We participate in and sponsor many chapter, state, regional and national conferences and hold certifications from HFMA, AAHAM & ACA. We host roundtables for revenue cycle professionals and our CEO has authored the Patient Financial Experience Book – Rev Up!

Vision and Leadership

We consistently accomplish great patient experiences by providing optimal value and ensuring integrity and respect. We surround ourselves with talent and processes that excel. Our standards are high and we live by them. We recognize and reward success, support knowledge with world-class training and help our hospital partners navigate the revenue cycle with nimble services.

100% Healthcare Focused

Since 1971, Avadyne has been 100% focused on the healthcare revenue cycle. With a national presence, we serve hundreds of hospital clients, including several of the largest U.S. health systems. With our “clients for life” philosophy we stay engaged with your successes and challenges, we listen, respond quickly and share ideas and efficiencies and provide services that you can rely on.

U.S.-Based Staff and Operations

We’re entirely U.S.-based and 400+ strong. Our four collection offices are located in Moline, IL; Des Moines, IA; Cedar Rapids, IA; and Billings, MT and provide a talented pool of collection professionals. Our San Diego, CA office operates as our tech hub housing many of our technology resources.

Experience and Scale

The numbers add up! We handle over $3 billion in new placements, serve over 5 million patients and collect over $1 billion in patient payments annually. We discover insurance on over 200,000 accounts annually, resulting in $90 million in collected insurance.

Pairing Technology with Patient Engagement

Our robust self-pay and bad debt programs have the latest in call center technologies to drive efficiency, limit dropped calls and increase one-call resolution. From data scrubs to segmentation, scoring and prioritizing accounts to all the bells and whistles of a modern automated dialer, we do it all. We’re fully trained in electronic health record systems like Epic, provide a modern payment portal to lower the cost to collect and have a state-of-the-art automated reconciliation process that keeps your accounts ready to collect.

Ready to empower your Patient Financial Experience? You’ve come to the right place.

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