The Avadyne Health Difference

What Sets Us Apart

The Avadyne Difference

We know your options for patient liability resolution are many. What sets any successful relationship apart are results, trust and competence. Learn how we fulfill that commitment to you and your patients with every interaction.
pfx passion
pfx passion
With over 40 years’ experience in revenue cycle management services and as active members and popular speakers in the industry (HFMA, AAHAM, NAHAM, and HIMSS) we’ve become the leading voice in the Patient Financial Experience (PFX). It’s our passion. Learn why.
Experience how an effective patient financial experience can drive stronger revenue cycle cash collection. Our workflow software and outsource revenue cycle services span patient pre-service through account resolution. Wherever you are in your PFX journey, we have a solution to solve your challenges. Take steps to improve your financial performance and let patient financial experience move your organization forward.
Embrace the highest standards of customer service. SMART Training is our unique and intensive ongoing educational approach to training and coaching. Our patient service representatives hold CRCS-I/P certifications with AAHAM. The average tenure of our patient representatives is 10 years. Though no comparable metrics exist, we would bet it’s the longest in the industry.
Expertise and results matter. We provide services to over 275 providers nationally, placing over $3 billion in new accounts each year. Our experienced staff services more than 5 million patients annually and maintains an impressive 95 percent satisfaction rating with patients. We’re No. 1 in Early Out/Self Pay according to Black Book 2015. We’re ranked in the top 10 largest revenue-cycle management firms by Modern Healthcare.
Unified Revenue Cycle Infrastructure
Increase efficiency and productivity by using software that seamlessly integrates with your patient accounting system and other support systems to unify multiple facilities and systems into a single workflow. Achieve full transparency reporting and unified communication and processes to measure results and enhance the patient financial experience.
Next-in-Queue Workpooling  
Use software that helps you establish priorities and ensure your team retrieves the next most important account to work. Help managers vary and distribute on-demand work based on account, balance, payer or other custom data points. Cascading work layouts ensure user accountability and eliminate duplicate efforts.
Intelligent Treatment™
Maximize your cash collection and increase recovery rates in a shorter amount of time. Proprietary algorithms help establish recovery profiles for each account and ensure the best prioritization practice for handling your self-pay and bad debt accounts.
HFMA's MAP KEYS Compliant
Drive revenue cycle performance and improvements with workflow software that is HFMA's MAP Keys Compliant and includes metric-driven standards and peer-comparative measurement. Minimize your cost and time to produce necessary metrics for HFMA. Use your MAP App to navigate to better financial results and patient satisfaction.
Extend patient experience beyond the clinical setting and embrace the financial aspects of the relationship with your patients. We’ll help leverage every connection to build patient relationships based on trust and compassion. We engage patients early in account resolution, provide payment plans and financial counseling and use expert scoring and segmentation to maximize your overall cash reconciliation and recovery.

A Small Selection of our Current Customers


PATIENT Perspectives
We value what patients say about the services we provide on behalf of hospitals.
Here are a few comments from the thousands of satisfied patients we hear from every day.

The person who helped me with my billing was terrific and I can’t thank you enough for having such a wonderful person who’s willing to take the time and effort to explain my billing to me so that I understood my options for payment. It was a good experience. I appreciate her kindness in making me feel like a “person.”

Rethink Healthcare
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Both representatives that I spoke with were very helpful and pleasant. They were willing to explain things and take the time with me on the phone. They are the highest level of representatives that I’ve dealt with for quite some time. Kudos to these two representatives and your organization. I appreciate all of the help.

Rethink Healthcare
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The representative who helped me was extremely helpful, patient and thorough in helping me resolve my various accounts. I would give her a ‘10’ out of ‘10’. I’m very pleased with how the call was handled. She made my day.

Rethink Healthcare
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I want to compliment the representative that I spoke with on the phone. She is absolutely exceptional. Her attention to detail and passion to serve a customer is excellent. It really makes a difference in dealing with this financial issue.

Rethink Healthcare
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