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What Sets Us Apart

Innovation, Data, Tools, Technology and People
Innovation and an Assembly of Data Integration Tools, Technology and Consultative Professionals Drive Peak Results

We know your options for patient liability resolution are many. What sets Avadyne Health apart beyond results, trust and competence is our innovation empower the Patient Financial Experience and our collective assembly of data integration tools, technology and consultative professionals to drive peak results.

Our ePFXscore is a first-of-its-kind way to measure, predict and score the Patients’ Financial Experience and quantifiably increase both patient satisfaction and patient payments. ePFXpredict allows us to predict accounts most likely to escalate, show signs of dissatisfaction and allows you to make changes to prevent lost revenue. Our ePFXcoach patient access training builds a unified voice across the revenue cycle to increase patient continuity.

Each of our data integration tools, technology and consultative professionals collectively empower the delivery and outcome of our patient liability resolution services.

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ePFXscore

  • A partnership with Avadyne allows you to measure, predict, score and improve the financial experience you are providing patients
  • Pinpoint root causes of dissatisfaction or escalation
  • Quantify the Patient Financial Experience and achieve a holistic picture of the quality of service delivery
  • Delivering an optimum experience in every engagement is easier when you understand the call, behavioral and engagement metrics
  • Address impactful operational changes to increase revenue and market share
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ePFXpredict

  • Proactive service recovery to predict and diffuse patient escalation
  • Arms you with the right information so there are no surprises
  • Ensure patient payments and loyalty aren't at risk
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ePFXcoach

  • Derived from our world-class SMART Training, this educational customer service training used by our own patient engagement center representatives who also hold CRCS-I/P certifications with AAHAM, helps ensure a unified voice throughout your patient engagements.
  • Place pre-and post service accounts with us and receive the same comprehensive training for your patient access team that we use to improve satisfaction
  • Engage in a holistic, repeatable, measurable model of training to ensure financial satisfaction
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ePFXfinance

  • Financing to provide payment plans and longer-term patient payment solutions
  • Improves your cash flow while helping patients resolve their accounts
  • Payment plans defined by you and administered by Avadyne
  • Provide term-payment options that go beyond the typical 6, 12 or 24-month payment plans with low to no interest options available
  • Qualify patients as long as they demonstrate a willingness and ability to pay
  • Full recourse program, no credit scoring or other credit qualifications
  • Our alternative financing programs bridge the gap between a financial assistance discount and a patient’s outstanding balance
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ePFXpatientportal

  • User friendly online patient portal
  • Make it easy for patients to pay quickly, view, combine and pay bills and set up payment plans
  • Email, mobile-friendly and compliant
  • Convenient links to your hospital’s website and marketing
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ePFXclientaccess

  • Our convenient communication center to streamline productivity and ensure prompt and secure dialogue on patient account inquiries
  • HIPAA compliant, proprietary, web-based application allows for comprehensive,collaborative dialog between Avadyne and your hospital
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ePFXbill

  • Empower patients’ billing communication with one holistic, easy-to-understand bill
  • Making it easy for patients to understand their charges
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ePFXrecon

  • Allows for real-time reconciliation to get accounts ready to work faster
  • Discrepancies identified and addressed 10x faster than traditional methods
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ePFXsmartconnect

  • Segmentation and scoring algorithm used in determining the likelihood and expected payment for each account
  • Helps generate the highest recoveries while simultaneously increasing patient loyalty and empowering patients
Next in Queue

Next in Queue

  • A partnership with Avadyne allows you to measure, predict, score and improve the financial experience you are providing patients
  • Pinpoint root causes of dissatisfaction or escalation
  • Quantify the Patient Financial Experience and achieve a holistic picture of the quality of service delivery
  • Delivering an optimum experience in every engagement is easier when you understand the call, behavioral and engagement metrics
  • Address impactful operational changes to increase revenue and market share
Seamless Integration

Seamless Integration

  • A partnership with Avadyne allows you to measure, predict, score and improve the financial experience you are providing patients
  • Pinpoint root causes of dissatisfaction or escalation
  • Quantify the Patient Financial Experience and achieve a holistic picture of the quality of service delivery
  • Delivering an optimum experience in every engagement is easier when you understand the call, behavioral and engagement metrics
  • Address impactful operational changes to increase revenue and market share