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Solutions

Empower Your Patients' Financial Experience to Improve Satisfaction and Liability Resolution

Tools, Technologies and Professionals to Optimize Patient Satisfaction, Loyalty and Liability Resolution

As a revenue cycle leader delivering a positive financial experience to ensure patient loyalty and liabilities resolution across your revenue cycle is challenging. No two patient experiences or expectations are exactly alike.

That’s why we pair our entire ePFX suite of patient liability resolution services, from self-service to financial clearance, patient access, early-out and bad debt recovery with world-class data integration tools, technologies and consultative professionals to help you leverage each patient engagement as an opportunity to optimize satisfaction, loyalty and revenue.

Let us help you improve your patient liabilities, drive real-time service recovery and directly and quantifiably empower your Patients’ Financial Experience from the first encounter to the last.

ePFXsolutions

The ePFXsolutions are a first-of-their-kind innovation for revenue cycle self-pay resolution. Pay only for the level of services your patients require based upon how they choose to engage with the revenue cycle. These solutions allow you to reduce your self-pay collection costs significantly. Contact us for complete details.
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ePFXpreservice

Engage patients early in their financial clearance process to improve patient satisfaction and provide opportunities to create satisfaction, loyalty and enhance your patients' financial experience. See an increase in recovery rates, accelerated cash flow, more upfront payments, better liability resolutions and a reduction in total bad debt write-offs. Both financial education and expanded payment options help to change the mindset or empower patients, putting them in the best position to pay and manage their hospital bills in more dignified and compassionate ways.

Data, Technologies & Professionals included with ePFXpreservice

Quantify and achieve holistic scoring of financial experience quality
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Proactive service recovery to predict and diffuse patient escalation
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Holistic, repeatable and measurable training to ensure financial satisfaction 

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Financing payment plans and longer-term patient payment solutions

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User-friendly online patient portal with quick-pay, view and combine bills and payment plans
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Web-based portal for collaborative dialog between Avadyne and your hospital
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Real-time reconciliation to address discrepancies 10x faster
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Segmentation and scoring to determine likelihood and expected payment of accounts
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Establish priorities to ensure teams retrieves the next most important account to work
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We integrate with patient accounting and support systems to unify multiple facilities and systems
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ePFXpatientaccess

Our specialized patient access customer service training helps you unify your Patients’ Financial Experience from beginning to end to measurably improve patient satisfaction and provide a holistic, predictable, repeatable and measurable model of team training. Place pre-and post-service accounts with us and receive the same comprehensive training for your Patient Access team that we use to improve satisfaction. Allow for one voice across your entire organization for a consistent Patient Financial Experience.
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ePFXcoach provided to customers using Avadyne’s patient liability solutions

Holistic, repeatable and measurable training to ensure financial satisfaction 

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ePFXearlyout

Our early-out account resolution teams go beyond collecting payments from patients. As certified and patient-focused representatives, we work as an extension of your revenue cycle business office, systems and policies. Providing payment plans and financial counseling early in account resolution and using expert scoring and segmentation of accounts help us maximize your overall patient liabilities collection.

Using advanced call-center technology and compassionate customer-service training, our team resolves any patient concerns and objections to paying the account balance. Measuring, predicting, and scoring across every engagement and medium ensures the highest standards of customer service are being met and and we're empowering Patients' Financial Experience based on trust and compassion.

Data, Technologies & Professionals included with ePFXearlyout

Quantify and achieve holistic scoring of financial experience quality
Learn More
Proactive service recovery to predict and diffuse patient escalation
Learn More
Holistic, repeatable and measurable training to ensure financial satisfaction 

Learn More
Financing payment plans and longer-term patient payment solutions

Learn More
User-friendly online patient portal with quick-pay, view and combine bills and payment plans
Learn More
Web-based portal for collaborative dialog between Avadyne and your hospital
Learn More
One holistic, easy-to-understand bill to empower patient communication
Learn More
Real-time reconciliation to address discrepancies 10x faster
Learn More
Segmentation and scoring to determine likelihood and expected payment of accounts
Learn More
Establish priorities to ensure teams retrieves the next most important account to work
Learn More
We integrate with patient accounting and support systems to unify multiple facilities and systems
Learn More

ePFXbaddebt

Avadyne's U.S.-based collection specialists are trained and certified through ACA, authorized to collect in 48 states and 100 percent healthcare-focused. Our advanced call-center technology and compassionate customer service training helps patients resolve concerns and objections to paying their account balance. We comply and adhere to FDCPA and FCRA standards.

A sophisticated screening process and predictive modeling allow us to focus on the best outcomes and cost savings during collections. Our refined methodology and seamless integration provide the highest compliance, performance and value.

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Data, Technologies & Professionals included with ePFXbaddebt

Quantify and achieve holistic scoring of financial experience quality
Learn More
Proactive service recovery to predict and diffuse patient escalation
Learn More
Holistic, repeatable and measurable training to ensure financial satisfaction 

Learn More
Financing payment plans and longer-term patient payment solutions

Learn More
User-friendly online patient portal with quick-pay, view and combine bills and payment plans
Learn More
Web-based portal for collaborative dialog between Avadyne and your hospital
Learn More
One holistic, easy-to-understand bill to empower patient communication
Learn More
Real-time reconciliation to address discrepancies 10x faster
Learn More
Segmentation and scoring to determine likelihood and expected payment of accounts
Learn More
Establish priorities to ensure teams retrieves the next most important account to work
Learn More
We integrate with patient accounting and support systems to unify multiple facilities and systems
Learn More

Service Built on Experience and Passion

We’re seasoned pros with the highest of standards in customer service and financial training. It’s just one of the reasons we’re named by Black Book as the #1 Self-Pay/Early Out company in the industry and ranked within the top 10 of the largest revenue-cycle management firms. As active members and popular speakers in the industry (HFMA, AAHAM, NAHAM, HIMSS and Becker’s) the Patient Financial Experience is our passion. Learn why.