Workflow Software and Revenue Cycle Services

ePFX Solutions

Quantify Your Patients' Financial Experience to Positively Impact Satisfaction and Liability Resolution

Exclusive Patient Financial Experience Scoring Shows the Impact Patient Satisfaction Has on Liability Resolution for Hospital Revenue Cycle

As a revenue cycle leader delivering a positive financial experience to ensure patient loyalty and liabilities resolution across your revenue cycle is challenging. No two patient experiences or expectations are exactly alike. 

One thing is certain from our experience, empowered patient experiences lead to patient clarity, accountability, satisfaction and improved revenue. 

But are you measuring your patients' satisfaction by traditional means of HCAHPS Scores or post-call surveys that net limited results about your patients' financial experience? Or, maybe you're measuring satisfaction by net patient revenue or applying gut instinct. None of these are adequate indicators alone.

Now you can take the guesswork out of your Patients' Financial Experience. Our ePFXscore measures, predicts and delivers a total patient financial experience score across every engagement and medium so you know exactly what's driving patient satisfaction during liability resolution. Your score illustrates performance and key actions that you can take to improve patient financial satisfaction and revenue.

And, our entire suite of ePFX Solutions of pre-service, patient access, early-out and bad debt recovery integrate data, technologies and people to leverage every moment of patient engagement to holistically optimize satisfaction, build loyalty, improve payment accountability and resolution and empower your Patients' Financial Experience from first encounter to the last. 

Improving patient satisfaction and revenue has never been more complex. Making it easier, more measurable and with stronger ROI are Avadyne Health's ePFX solutions. Learn more.  

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ePFX SERVICES

ePFXpreservice Pre-Service Financial Clearance
ePFXpreservice

PRE-SERVICE FINANCIAL CLEARANCE
Engage patients early in their financial clearance process to improve patient satisfaction and provide opportunities for clarity, empathy and accountability. Leverage every financial engagement to create satisfaction, loyalty and enhance your patients' financial experience.


  • Improve recovery rates, accelerate cash flow, increase upfront payment, overall liability resolution and decrease bad debt write-offs 

  • Set expectations early and provide estimate transparency using highly-trained, compassionate representatives

  • Establish trust, conduct benefit validation and quality assurance to ensure complete financial clearance

  • Provide reliable financial education and payment options
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ePFXpatientaccess
Our specialized patient access customer service training helps you unify your Patients’ Financial Experience from beginning to end to measurably improve patient satisfaction and provide a holistic, predictable, repeatable and measurable model of team training.
  • Ensure a unified voice and consistent messaging throughout your patient's engagement with patient access
  • Create empowered Patient Financial Experience from pre-to-post experiences
  • Place pre-and post service accounts with us and receive the same comprehensive training for your Patient Access team that we use to improve satisfaction
Self-Pay
ePFXearlyout

SELF-PAY ACCOUNT RESOLUTION
Our early-out account resolution teams go beyond collecting payments from patients. As certified and patient-focused representatives, we work as an extension of your revenue cycle business office, systems and policies.

Providing payment plans and financial counseling early in account resolution and using expert scoring and segmentation of accounts help us maximize your overall patient liabilities collection. 

Using advanced call-center technology and compassionate customer-service training, our team resolves any patient concerns and objections to paying the account balance. Measuring, predicting, and scoring across every engagement and medium ensures the highest standards of customer service are being met and and we're empowering Patients' Financial Experience based on trust and compassion. 


  • AAHAM-certified revenue cycle professionals and specialists
  • Improve self-pay outcomes and decrease bad debt dramatically
  • Create first-party, self-pay billing that is an extension of your business office and transparent to your patients 
  • Carry the impact of outside collections using third-party, self-pay billing
  • Engage with patients how and when they want to engage - text, ebill, portal or phone call. Drive patient satifaction, increase recoveries and reduce cost-to-collect
ePFXbaddebt
ePFXbaddebt

BAD DEBT RECOVERY
With rising self-pay receivables, increasing premiums and co-pay and health insurance confusion it's more important than ever to expedite a strategy to benefit your hospital's financial well-being and your patients, instead of turning to bad debt write-offs. 

Avadyne's U.S.-based collection specialists are trained and certified through ACA, authorized to collect in all 50 states and 100 percent healthcare-focused. Our advanced call-center technology and compassionate customer service training helps patients resolve concerns and objections to paying their account balance.

A sophisticated screening process and predictive modeling allow us to focus on the best outcomes and cost savings during collections. Our refined methodology and seamless integration provide the highest compliance, performance and value. 


  • Registered and licensed to collect in all 50 states
  • All U.S.-based team with ACA (PCS) certification (staff averages over a decade of experience)
  • Administrative, technical and physical industry-standard safeguards comply with HIPAA and PCI regulations. 
  • Compliant and adherent to FDCPA and FCRA standards
  • Increase cash flow substantially, while remaining consistent with your patient and community missions
ePFXar
ePFXar

Don't allow large volumes of unresolved claims to accumulate in your accounts receivable or negatively impact patient financial experience by moving uncollected and unbilled balances to patients. Accelerate cash flow, decrease dollars and days in A/R and avoid errors that delay or reduce payments using reliable outsource services that deliver results. 


  • Ensure claim submissions are accurate, processed efficiently and reconciled correctly
  • Improve communications regarding patient billing issues using our Communication Center and optimize A/R resolution timing and dollars collected.

DELIVERING DISTINCT DIFFERENCES IN PATIENT SATISFACTION

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ePFXscore

  • A partnership with Avadyne allows you to measure, predict, score and improve the financial experience you are providing patients
  • Pinpoint root causes of dissatisfaction or escalation 
  • Quantify the Patient Financial Experience and achieve a holistic picture of the quality of service delivery 
  • Delivering an optimum experience in every engagement is easier when you understand the call, behavioral and engagement metrics
  • Address impactful operational changes to increase revenue and marketshare
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ePFXpredict

  • Proactive service recovery to predict and diffuse patient escalation 
  • Arms you with the right information so there are no surprises
  • Ensure patient payments and loyalty aren't at risk
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ePFXcoach


  • Ensure a unified voice and consistent messaging throughout your patient engagement
  • Place pre-and post service accounts with us and receive the same comprehensive training for your patient access team that we use to improve satisfaction
  • Engage in a holistic, repeatable, measurable model of training to ensure financial satisfaction 
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ePFXfinance

  • Financing to provide payment plans and longer-term patient payment solutions
  • Improves your cash flow while helping patients resolve their accounts
  • Payment plans defined by you and administered by Avadyne
  • Provide term-payment options that go beyond the typical 6, 12 or 24-month payment plans with low to no interest options available
  • Qualify patients as long as they demonstrate a willingness and ability to pay
  • Full recourse program, no credit scoring or other credit qualifications
  • Our alternative financing programs bridge the gap between a financial assistance discount and a patient’s outstanding balance
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ePFXpatientportal

  • User friendly online patient portal
  • Make it easy for patients to pay quickly, view, combine and pay bills and set up payment plans
  • Email, mobile-friendly and compliant
  • Convenient links to your hospital’s website and marketing
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ePFXclientaccess

  • Our convenient communication center to streamline productivity and ensure prompt and secure dialogue on patient account inquiries
  • HIPAA compliant, proprietary, web-based application allows for comprehensive, collaborative dialog between Avadyne and your hospital
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ePFXbill

  • Empower patients’ billing communication with one holistic, easy-to-understand bill
  • Making it easy for patients to understand their charges
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ePFXrecon

  • Allows for real-time reconciliation to get accounts ready to work faster
  • Discrepancies identified and addressed 10x faster than traditional methods
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ePFXsmartconnect

  • Segmentation and scoring algorithm used in determining the likelihood and expected payment for each account
  • Helps generate the highest recoveries while simultaneously increasing patient loyalty and empowering patients