Our technology-enabled solutions provide patient liability resolution for hospitals and health systems at pre-service, self-pay and bad debt recovery to optimize financial results and elevate the Patient Financial Experience.
Identify the performance of your financial clearance processes, volume and quality standard with our PFX Impact Analysis. Gaps in your policies and procedures, price estimate reports, financial assistance policy, self-pay policy, patient satisfaction data or training program can lead to the loss of revenue.
Validate that your financial clearance performance and your patient financial experience excel in all areas. And if not, immediately identify gaps where improvement is needed.
Engage patients early in the financial clearance process to accelerate and improve cash collection, lower bad debt and improve your financial outcome. Leverage each financial touch point to create satisfaction, loyalty and enhance patient experience.
Set expectations early and provide estimate transparency using highly-trained, compassionate outsource representatives
Conduct benefit validation and quality assurance with best-in-class software workflow
Maximize the recovery, maintain the integrity and reduce costs of your denial management programs using highly-trained, dedicated staff to supplement your resources.
Don't allow large volumes of unresolved claims to accumulate in your accounts receivable or negatively impact patient financial experience by moving uncollected and unbilled balances to patients. Accelerate cash flow, decrease dollars and days in A/R and avoid errors that delay or reduce payments using reliable outsource services that deliver results.
Self-pay outsource account resolution teams go beyond collecting payments from patients. As certified and hospital-focused revenue cycle representatives, we work as an extension of your business office, systems and policies.
Providing payment plans and financial counseling early in account resolution and using expert scoring and segmentation of accounts help us maximize your overall self-pay recovery.
Using advanced call-center technology and compassionate customer-service training, our team resolves any patient concerns and objections to paying the account balance. Surveys and call monitoring ensure the highest standards of customer service are being met and build patient relationships based on trust and compassion.
With rising self-pay receivables, increasing premiums and co-pay and health insurance confusion it's more important than ever to expedite a strategy to benefit your hospital's financial well-being and your patients, instead of turning to bad debt write-offs.
Avadyne's U.S.-based collection specialists are trained and certified through ACA, authorized to collect in all 50 states and 100 percent healthcare-focused. Our advanced call-center technology and compassionate customer service training helps patients resolve concerns and objections to paying their account balance.
A sophisticated screening process and predictive modeling allow us to focus on the best outcomes and cost savings during collections. Our refined methodology and seamless integration provide the highest compliance, performance and value.
Improve your up-front cash flow while helping patients fulfill their financial obligations and resolve their accounts.
Provide a financing program that allows for the structuring of payment plans, beyond traditional short-term plans. Set realistic financial expectations for the patient pre-service, reduce patient anxiety and optimize revenue.