Workflow Software and Revenue Cycle Services

Deliver A Seamless Patient Financial Experience

Patient Liability Resolution Driven by Technology-Enabled Services

Our technology-enabled solutions provide patient liability resolution for hospitals and health systems at pre-service, self-pay and bad debt recovery to optimize financial results and elevate the Patient Financial Experience.



Advisory Services
Advisory Services

Identify the performance of your financial clearance processes, volume and quality standard with our PFX Impact Analysis. Gaps in your policies and procedures, price estimate reports, financial assistance policy, self-pay policy, patient satisfaction data or training program can lead to the loss of revenue. 

Validate that your financial clearance performance and your patient financial experience excel in all areas. And if not, immediately identify gaps where improvement is needed.

  • Evaluate financial clearance processes with an onsite consultation
  • Obtain a detailed analysis and evaluation of each PFX function
  • Gain insight and recommendations to make improvements
Pre-Service Financial Clearance
Pre-Service Financial Clearance

Engage patients early in the financial clearance process to accelerate and improve cash collection, lower bad debt and improve your financial outcome. Leverage each financial touch point to create satisfaction, loyalty and enhance patient experience.

  • Set expectations early and provide estimate transparency using highly-trained, compassionate outsource representatives

  • Conduct benefit validation and quality assurance with best-in-class software workflow

Denied Account Resolution
Denied Account Resolution

Maximize the recovery, maintain the integrity and reduce costs of your denial management programs using highly-trained, dedicated staff to supplement your resources. 

  • Track and monitor appeals, recoveries and productivity through dashboards and reports. 
  • Generate appeal letters
  • Determine and trend responsible area and root cause to promote a culture of denial avoidance
  • Request and route adjustments to your management team
A/R Resolution
A/R Resolution

Don't allow large volumes of unresolved claims to accumulate in your accounts receivable or negatively impact patient financial experience by moving uncollected and unbilled balances to patients. Accelerate cash flow, decrease dollars and days in A/R and avoid errors that delay or reduce payments using reliable outsource services that deliver results. 

  • Reduce error rates using Intelligent TreatmentTM  Workflow combined with our Communication Center
  • Ensure claim submissions are accurate, processed efficiently and reconciled correctly
  • Improve communications regarding patient billing issues using our Communication Center and optimize A/R resolution timing and dollars collected.
Self-Pay Account Resolution

Self-pay outsource account resolution teams go beyond collecting payments from patients. As certified and hospital-focused revenue cycle representatives, we work as an extension of your business office, systems and policies.

Providing payment plans and financial counseling early in account resolution and using expert scoring and segmentation of accounts help us maximize your overall self-pay recovery.

Using advanced call-center technology and compassionate customer-service training, our team resolves any patient concerns and objections to paying the account balance. Surveys and call monitoring ensure the highest standards of customer service are being met and build patient relationships based on trust and compassion. 

  • AAHAM-certified revenue cycle professionals and specialists
  • Improve self-pay outcomes and decrease bad debt dramatically
  • Create first-party, self-pay billing that is an extension of your business office and transparent to your patients 
  • Carry the impact of outside collections using third-party, self-pay billing
Bad Debt Collection
Bad Debt Collection

With rising self-pay receivables, increasing premiums and co-pay and health insurance confusion it's more important than ever to expedite a strategy to benefit your hospital's financial well-being and your patients, instead of turning to bad debt write-offs. 

Avadyne's U.S.-based collection specialists are trained and certified through ACA, authorized to collect in all 50 states and 100 percent healthcare-focused. Our advanced call-center technology and compassionate customer service training helps patients resolve concerns and objections to paying their account balance.

A sophisticated screening process and predictive modeling allow us to focus on the best outcomes and cost savings during collections. Our refined methodology and seamless integration provide the highest compliance, performance and value. 

  • Administrative, technical and physical industry-standard safeguards comply with HIPAA and PCI regulations. 
  • Improve patient relations through positive and professional interactions
  • Increase cash flow substantially, while remaining consistent with your patient and community missions
  • Adhere to compliance standards governed by FDCPA and FCRA
Patient Financing
Patient Financing

Improve your up-front cash flow while helping patients fulfill their financial obligations and resolve their accounts.
Provide a financing program that allows for the structuring of payment plans, beyond traditional short-term plans. Set realistic financial expectations for the patient pre-service, reduce patient anxiety and optimize revenue.  

  • Provide term payment options that go beyond the typical 6, 12 or 24 month payment plans with low to no interest options available
  • Qualify patients as long as they demonstrate a willingness and ability to pay a modest monthly obligation, starting as low as $25 per month
  • Resolve balances when a patient cannot bridge the gap between financial assistance discount and their outstanding balance. 



Streamline Revenue Cycle Management

  • Enhance revenue cycle management
  • Support compliance
  • Manage key performance metrics 

Enhance Patient Care

  • Streamline registration and pre-admission
  • Assure timely access to essential services
  • Integrate multiple systems while minimizing disruption for staff

Improve Cash Flow and Manage Costs

  • Boost reimbursement rates
  • Manage costs
  • Enhance operational efficiency