Exclusive Patient Financial Experience Scoring Shows the Impact Patient Satisfaction Has on Liability Resolution for Hospital Revenue Cycle
As a revenue cycle leader delivering a positive financial experience to ensure patient loyalty and liabilities resolution across your revenue cycle is challenging. No two patient experiences or expectations are exactly alike.
One thing is certain from our experience, empowered patient experiences lead to patient clarity, accountability, satisfaction and improved revenue.
But are you measuring your patients' satisfaction by traditional means of HCAHPS Scores or post-call surveys that net limited results about your patients' financial experience? Or, maybe you're measuring satisfaction by net patient revenue or applying gut instinct. None of these are adequate indicators alone.
Now you can take the guesswork out of your Patients' Financial Experience. Our ePFXscore measures, predicts and delivers a total patient financial experience score across every engagement and medium so you know exactly what's driving patient satisfaction during liability resolution. Your score illustrates performance and key actions that you can take to improve patient financial satisfaction and revenue.
And, our entire suite of ePFX Solutions of pre-service, patient access, early-out and bad debt recovery integrate data, technologies and people to leverage every moment of patient engagement to holistically optimize satisfaction, build loyalty, improve payment accountability and resolution and empower your Patients' Financial Experience from first encounter to the last.
Improving patient satisfaction and revenue has never been more complex. Making it easier, more measurable and with stronger ROI are Avadyne Health's ePFX solutions. Learn more.
PRE-SERVICE FINANCIAL CLEARANCE
Engage patients early in their financial clearance process to improve patient satisfaction and provide opportunities for clarity, empathy and accountability. Leverage every financial engagement to create satisfaction, loyalty and enhance your patients' financial experience.
Improve recovery rates, accelerate cash flow, increase upfront payment, overall liability resolution and decrease bad debt write-offs
Set expectations early and provide estimate transparency using highly-trained, compassionate representatives
Establish trust, conduct benefit validation and quality assurance to ensure complete financial clearance
SELF-PAY ACCOUNT RESOLUTION
Our early-out account resolution teams go beyond collecting payments from patients. As certified and patient-focused representatives, we work as an extension of your revenue cycle business office, systems and policies.
Providing payment plans and financial counseling early in account resolution and using expert scoring and segmentation of accounts help us maximize your overall patient liabilities collection.
Using advanced call-center technology and compassionate customer-service training, our team resolves any patient concerns and objections to paying the account balance. Measuring, predicting, and scoring across every engagement and medium ensures the highest standards of customer service are being met and and we're empowering Patients' Financial Experience based on trust and compassion.
BAD DEBT RECOVERY
With rising self-pay receivables, increasing premiums and co-pay and health insurance confusion it's more important than ever to expedite a strategy to benefit your hospital's financial well-being and your patients, instead of turning to bad debt write-offs.
Avadyne's U.S.-based collection specialists are trained and certified through ACA, authorized to collect in all 50 states and 100 percent healthcare-focused. Our advanced call-center technology and compassionate customer service training helps patients resolve concerns and objections to paying their account balance.
A sophisticated screening process and predictive modeling allow us to focus on the best outcomes and cost savings during collections. Our refined methodology and seamless integration provide the highest compliance, performance and value.
Don't allow large volumes of unresolved claims to accumulate in your accounts receivable or negatively impact patient financial experience by moving uncollected and unbilled balances to patients. Accelerate cash flow, decrease dollars and days in A/R and avoid errors that delay or reduce payments using reliable outsource services that deliver results.