The Patient Concierge App

Resources for Co-Branding and Marketing the Patient Concierge App in Your Markets

Avadyne Health provides these resources and tools to assist in the promotion of the Patient Concierge app in your health system markets. All content including videos, photos, graphics and text are the property of Avadyne Health and can be used for the co-branding, promotion and advertising of Patient Concierge to your market. If you have questions when using these resources, please contact your Avadyne Health account manager.

Website for App Users

If you or your patients have questions about the Patient Concierge app, we've created a website specifically for the users of the app to serve as a resource for information. To visit click the button below. 

If users need assistance while in the app, from the Menu tap How to Use and the Need Help? button. This immediately directs users to this website to answer frequently asked questions. 

If users try to scan the QR code on the bill, but don't have the app installed on their phone, users will instantly be directed to this website to learn about the app installation and direct them to the App Store or Google Play to install.     

Website for Patient Concierge App Users

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Patient Concierge Brand Guidelines

View and download the convenient Brand Guidelines to ensure proper use of the Patient Concierge app logo, colors and fonts when co-branding on your marketing promotions.

Brand Guidelines

Media Resources

Check out the Patient Concierge Media Library to download all of our media assets in one place - logos, photos and graphics! 

Patient Concierge Media Library



Provide a Video for Your Hospital Bill

The Patient Concierge app provides an opportunity for you to supply a video for your app users to view when they tap the logo on your hospital bill. 

This video is a great way to promote your hospital, welcome your patients to their billing statement and thank them for their continued patronage. Consider a personal message delivered by your CEO or a branded, promotional video. A professionally-shot video should be supplied by your hospital during the implementation process of Patient Concierge app. Watch examples here. 


Required Video Specifications
File Format:  A .mov file or mp4 file should be uploaded to your hospital's YouTube channel. Then supply Avadyne Health with the URL link to the video(s). Please allow a minimum of a one-week lead time in providing the URL link(s) to us, prior to your implementation launch date. If you'd like to provide a separate video in Spanish, please also provide us that link. Or, you can consider recording an English-speaking video and adding Spanish translation subtitles. The choice is yours. 

Standard Size HD:  vertical framing for mobile viewing
Optimum length: 60 seconds or less per video
Optimal angle for a leadership video: Head to waist close-up; teleprompter, clear audio with no background noise

Sample Script

Website and TV Commercial

Download the website copy sample for an example of how you can add text to your website to introduce the Patient Concierge App to your website visitors and link to your social media.  See the Patient Concierge Media Library for additional visual resources to support this website copy.

Website Copy Sample

Use our professionally-shot video for promotions of the Patient Concierge app on your website or as a TV commercial. Simply download the project files and provide them to a video editor to customize with your logo. 


Download the production files here and customize this video with your hospital logo. 

Press Release

Try a press release to notify your patients and local media about the Patient Concierge app.  Adding a story idea can help in getting media attention. For example, if you are doing augmented reality elsewhere within your hospital such as in vein visualization, cataracts, autism, cancer, tumor 3d imaging, surgery or elsewhere, use those to support a larger story for your hospital about the use of augmented reality in patient care and better patient financial experiences.

Press Release Sample Text

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Social Media

When launching an app in the marketplace, your ultimate goal with social media is to get your patients to become users of the app. This can be done by supplying links and explaining how the app can improve their patient financial experience. Sharing updates about the app or even some behind the scene videos with patient reactions to using the app will build excitement and adoption. 


Statement Inserts and Counter Sign

Statement inserts are ready to introduce and attract attention to the Patient Concierge app. Inserts will help explain what Patient Concierge is and how it can be helpful.  Add your logo and the inserts are ready to print and provide to your statement vendor for insertion. 

Purple Statement Inserts

White Statement Inserts

Place a Counter Sign on the admissions desk, in your clinics or wherever you want to call attention to the Patient Concierge app as a useful tool for patients to understand their bill and improve their financial experience. Add your logo and it's ready to print, trim and insert in a 5" x 7" frame on your counters. 

Counter Sign

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Links to the App Store and Google Play Logos, Buttons, and Badges