A Large Western Health System was seeing an increased proportion of their AR falling to patient balance. They were facing budget pressure to do more with less in staffing and software. The processes weren’t scalable and were producing insufficient growth. The existing vendor didn't increase their cash collections and was increasing patient dissatisfaction.
Avadyne was able to initiate a PFX process that marries our well-trained staff, workflow software and our proprietary predictive analytics, Intelligent TreatmentTM, to focus on the ideal time to reach, treat and care for their patients’ financial experience. Our customer service representatives used our S.M.A.R.T. training, psychological profiling that adapt to different patient styles, to increase patient satisfaction.
Financially, the health system received a 50% increase in self-pay account resolutions over their previous vendor. In addition, an 80% increase in overall patient satisfaction was achieved by implementing patient payment liability solutions, including loan programs and patient financing programs, better-trained CSRs and workflow software.