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Improving Your Patient
Financial Experience

Let us help you resolve your early out self-pay patient liabilities and bad debt collections, reduce your cost to collect and quantifiably measure and empower your patient financial experience.
What Makes Us Different

Empower Your Patient Financial Experience

We help empower your patient financial experience and provide a complete solution to address the needs of patients who prefer a self-service experience or the assistance of a concierge call center. As your revenue cycle services partner, our cutting-edge technologies, national presence, trained and caring staff and over 49 years of expertise in patient payment and financial engagement allow us to scale early-out self-pay and offer bad debt collection services for multi-hospital networks to the largest health systems in the U.S.  We manage over $3 billion in placements, serve over 5 million patients and collect over $1 billion in patient payments annually.

Self-Pay Account Resolution

Working as an extension of the hospital revenue cycle, systems and policies, we provide patients self-service and assisted-services to facilitate account resolution, create payment plans and empower an optimum patient financial experience. 
Self-Pay Services

Bad Debt Recovery

As a U.S.-based, registered bad debt recovery expert, we are ACA (PCS) certified, compliant to all standards, staffed with legal counsel and team and provide payment transparency through our online access.
Bad Debt Services

Ready to empower your Patient Financial Experience? You’ve come to the right place.

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Tools and Technologies to Optimize the Patient Financial Experience

Every engagement is an opportunity to optimize patient satisfaction, loyalty and payment. Learn about our Patient Concierge App, ePFXscore, Speech Analytics, ePFXpatientportal and Self-Pay Pricing Model. Find out how these technologies and services help improve the patient financial experience.

Patient Concierge App

First-of-its-kind, augmented reality billing app is revolutionary, as well as a useful introduction to your hospital’s bill, in a visually-stunning interface providing patients an optimum financial experience.
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ePFXscore and Speech Analytics

We transcribe and analyze patient engagements to accurately measure, predict, score and benchmark patients’ financial satisfaction and provide service recovery, as needed.
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ePFXpatientportal

Our modern payment portal provides a self-service experience patients rave about. Patients are able to make payments quickly, combine bills and set up payment plans with ease. 
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Self-Pay Pricing Model

Exclusive self-service and assisted pricing model gives you the opportunity to reduce your cost to collect up to 50% as patients transition to self-service.
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#1 Rated Patient Communication & Financial Satisfaction - Avadyne Health