You have a dedicated team but if you’re not collecting cash to the expected targets, it could be a sign of inefficient processes or software. As healthcare pushes toward pay-for-performance and bundled payments, many systems are still relying entirely on resolving accounts following service.
To optimize your team’s revenue cycle management efficiency, every employee needs to know how to handle billing concerns, even if handling the concern means redirecting it to the appropriate person.
Workflow tools can be another effective means for moving accounts to the right person, identifying root causes of inaccurate or incomplete billing and providing measurement of employee productivity. Steps can be taken to engage patients at pre-service to enhance their overall patient experience.
Above all, empowering your team to make observations and suggestions for improvement. Your revenue cycle management team often possess a great deal of process knowledge. Work with them to establish best practices to increase performance.
Partner with an outsource vendor that has extensive experience helping providers drive superior financial results, increase revenue cycle efficiency and elevate patient financial experience. Contact us, we can help.