Providing an excellent patient financial experience is one of the best way to minimize patient complaints. That’s why many healthcare systems are turning their focus to improving satisfaction within the financial experience.
If a patient has a great experience on the clinical side but a poor experience with the financial aspects, that can result in negative patient satisfaction score. Eighty-one percent of patients report anger or frustration related to medical bills. It’s also never safe to assume that a patient who does pay is an entirely satisfied customer.
Minimize patient dissatisfaction by demonstrating sincere concern and empathy at every phase of the billing cycle, from pre-service estimates to final account resolution. It is also important to note that patients develop confidence in systems, as well as people. Trust will increase when you provide your patients with automated and easily accessible bills, explanations and methods to pay.
Find out what gaps may be hindering your revenue cycle progress and improve your patient financial experience. Find out your PFX Score. Our free instant score to assess if you’re delivering the optimal patient experience.