Before patients even walk through your doors, they have expectations.
Those expectations cover everything from their treatment and recovery to what your facility should look like. One expectation that too often gets overlooked is how, exactly their financial experience with you will play out. Consider this — patients are conditioned from other industries to know their financial responsibilities up front (HFMA even advises them to be proactive in gathering this information). This means that if you want to foster a positive financial relationship and accelerate your cash flows, you must communicate in a timely manner with your patients.