The PFX Voice

Insights into improving engagement, net patient collections, cost to collect and loyalty.

Yes, It’s True: Patients Want to Talk about Money

By: Jayson Yardley

Somewhere along the way, a perception took hold in health care--that talking with patients about money was a direct path to dissatisfaction. In this blog, I’m going to turn this assumption on its head. Is it possible that hospitals are getting it backwards—that in fact, patients are dissatisfied because they want to talk about money and no one is having this conversation with them? If so, it certainly calls into question many of the processes we use in the revenue cycle today. But it might also offer hospitals a path to achieving earlier resolution of accounts--by tapping into what patients really want.

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Outdated Satisfaction Metrics Exclude the Financial Experience

By: Jayson Yardley

I recently read with great interest that Avery Comarow, director of U.S. News & World Report's Best Hospitals and other healthcare rankings, recently retired after 31 years with the organization. [1]

Avadyne Shows How Hospitals Can Empower Patients in Financial Outcomes at April NAHAM Conference

By: Christine Hanson-Ehlinger

It was great seeing Suzanne Lestina, our Vice President of Revenue Cycle Innovation, expounding on the 43rd Annual NAHAM conference theme “The Patient Experience” with her presentation, Empowering Patients to Take an Active Role in their Financial Outcomes: UnityPoint Health Case Study in Dallas, TX on April 27th.

New Stresses for Insured Patients Prompt New Solutions from Hospitals

By: Christine Hanson-Ehlinger

We’re excited to share some of the innovative ways two of our clients and our patient financing provider are implementing payment liability strategies and transforming the Patient Financial Experience.

Avadyne Discusses Professional Certifications and the PFX at HFMA's Early Careerist Event

By: Christine Hanson-Ehlinger


It was great to see one of our account managers (John Garcia) speak at the HFMA Early Careerist event this past Thursday in San Diego. John shared some highly useful information on HFMA professional certifications (CRCR, CHFP, FHFMA) as well as how they connect with the importance of starting patient financial communications as early as possible in the revenue cycle process.

John Garcia Speaks to HFMA.png

Thanks for the info John!

365 Billion Reasons to be Concerned About the Patient Financial Experience

By: Christine Hanson-Ehlinger

At Avadyne Health’s 2017 Market Roundtable, Mark Rukavina, Principal, Community Health Advisors, LLC, walked attendees through an in-depth look into factors that both shape and reflect the current state of the Patient Financial Experience.

Rukavina’s consumer-oriented perspective on the patient financial experience dove deep into external influences on patients’ financial situations and motivations and focused on the topics of affordability, community and the patient perspective.

Video Concierge Delivers a Fresh Approach to Patient Referrals

By: Christine Hanson-Ehlinger

 

At Avadyne Health’s 2017 Market Roundtable, Lisa Zovkic, Senior Change Management Specialist at University Hospitals (UH), Cleveland, Ohio, offered attendees a glimpse into UH’s forward-thinking Telepresence Concierge Program and a new look at building value around patient referrals.

A New Approach for the Revenue Cycle, Controllable Suffering and The Human Experience

By: Christine Hanson-Ehlinger

 

At Avadyne Health’s 2017 Market Roundtable, April York, Senior Director, Patient Finance at Novant Health, offered a glimpse into the organization’s progressive initiative to shift perspective to the patient experience and build a revenue cycle environment that centers patients as human beings.

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