The PFX Voice

Insights into improving engagement, net patient collections, cost to collect and loyalty.

Video Concierge Delivers a Fresh Approach to Patient Referrals

By: Christine Hanson-Ehlinger

 

At Avadyne Health’s 2017 Market Roundtable, Lisa Zovkic, Senior Change Management Specialist at University Hospitals (UH), Cleveland, Ohio, offered attendees a glimpse into UH’s forward-thinking Telepresence Concierge Program and a new look at building value around patient referrals.

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A New Approach for the Revenue Cycle, Controllable Suffering and The Human Experience

By: Christine Hanson-Ehlinger

 

At Avadyne Health’s 2017 Market Roundtable, April York, Senior Director, Patient Finance at Novant Health, offered a glimpse into the organization’s progressive initiative to shift perspective to the patient experience and build a revenue cycle environment that centers patients as human beings.

Enjoying Topgolf with Avadyne's Market Roundtable 2017 Attendees

By: Christine Hanson-Ehlinger


Great discussions at the Avadyne Health Market Roundtable in AZ and a fun evening of Top Golf with attendees! (Want to learn more about our featured speakers?)

Accelerate Cash Flow by Creating a Unified Patient Financial Experience

By: Suzanne Lestina

Before patients even walk through your doors, they have expectations.

Those expectations cover everything from their treatment and recovery to what your facility should look like. One expectation that too often gets overlooked is how, exactly their financial experience with you will play out. Consider this — patients are conditioned from other industries to know their financial responsibilities up front (HFMA even advises them to be proactive in gathering this information). This means that if you want to foster a positive financial relationship and accelerate your cash flows, you must communicate in a timely manner with your patients.

"Financial Toxicity" a Real Risk for Cancer Patients

By: Mike Sowinski

Survey finds that financial stress can mean real barriers to care.

A recent survey offers support that the patient financial experience can have impacts that reach far beyond bills and payment plans.

Financial toxicity, the financial stress that out-of-pocket costs present to patients, affects patient wellbeing and can even contribute to an adverse event of treatment. Studies have also found that these costs can impact not only patient adherence to treatment regimens, but also increase mortality and affect the quality of life patients enjoy.

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